We can ship to virtually any address in USA and Canada. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items. But usually, it is shipped the same day and take 1 to 5 days to arrive depending how far you are from east cost. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. A tracking number will be available on your request.
You may return (to your charge) most new, unused items within 7 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
What a consumer must do when making a claim
When making a claim under the terms of this limited warranty, you must present your tire(s) to Ecological Tires Inc for inspection. If the tire(s) were purchased by phone or over the internet and shipped to you, digital photographs must be taken of the tire(s) and emailed to firstname.lastname@example.org along with a copy of the original invoice/receipt, shipping address, valid phone number, name, a copy of the original installation receipt, and description of the nature of the claim. Personal identification (i.e. Driver’s license, Credit Card, etc.) and vehicle registration may be required.
Conditions and exclusions
In the event of a disputed claim, the consumer, at the consumer’s expense, must make the tire available for further inspection. No Ecological Tires Inc representative, employee or retailer has the authority to make or imply any representation, promise or agreement, which in any way varies to the terms of this warranty. This limited warranty applies only in the United States and Canada.
Nails and other objects may intrude into the tread causing internal damage that is not visible or apparent from the outside. A tire repair can properly be made if the tire is removed from the rim and a careful internal inspection is carried out and repair is made from the inside out. With quality materials and workmanship for the repair needed for safety. Plugs are not a repair, nor recommended and will void the limited warranty.
Do not make or allow to be made any alterations on your tires. Alterations may prevent proper performance, leading to tire damage, which can result in an accident. Tires which become unserviceable due to alteration such as truing, whitewall inlays, sipping, addition of balancing or sealant liquid, or the use of tire dressing containing petroleum distillates, are excluded from warranty coverage.
Things to be notice before tire failure
A pulling to one side or the other, low speed or high speed wobbling, hopping, slapping, or shaking. Also inspect the tire for deep cuts, bulging inside wall or tread. A good time to do this is every time you perform your tire maintenance. (Once a month at a minimum.) If any of these things are noticed have a tire PROFESSIONAL check your vehicle right away!
Because of Ecological Tires’s final inspection we will NOT accept that all four tires from the same vehicle are out-of-round or responsible for a vibration. If a request is made to return all four tires, Ecological Tires will deem that there was no genuine attempt to isolate the true cause of the problem. Ecological Tires has identified that if a new tire contributes to a vehicle ride disturbance because of workmanship or materials, it will be apparent immediately and should be diagnosed and corrected as soon as possible. The responsible tire must be replaced before the first 2/32" of tread wear or during the first three (3) months of service whichever occurs first.
Ride disturbances that occur after this initial period have been linked to road hazard damage or irregular wear stemming from the vehicle's mechanical condition and/or lack of routine maintenance.